Issues-Long Hours vs. Meeting Customer Needs Assignment

Issues-Long Hours vs. Meeting Customer Needs - Assignment Example What she doesn’t see is a number of personnel, management, leadership, communication and training problems that Frame It is beset with at the present. If she is not careful, this could spell disaster and even possible closure for the business, so it is better that she take note and do something like getting professional help to sort out these myriad problems. To this end, she has finally recognized the serious nature of the various issues that face the business and is prepared to hire a Human Resources and Organizational Behaviour expert to take charge of the present situation and handle it as best he can so that all the issues are sorted out and the business can resume with renewed vigour and success. I am the Human Resources and Organization Behaviour expert who was called in to review and handle the situation and am soon due to meet the CEO giving her my points of view on the current situation and what needs to be done to set it right. I might add that Fran is prepared to give me considerable authority and responsibility so that the situation is handled in the best possible manner and with a minimum of interference from other staff or management. The remaining parts of this report will discuss the present scenario, the various aspects that need to be handled and how the situation can be set right again to the satisfaction of both employees and management. From the available facts recounted in the case, it is evident that there is trouble brewing up between management and employees. For one thing, the long hours, lower pay, lack of training and absence of motivational factors have frustrated the employees. The authoritarian attitude of the CEO does not help the situation, and that is why she has called in a Human Resources and organization Behaviour expert to handle the situation. It was one of the best things she could do under the circumstances.